This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by discussing what is meant by Guest service management, looks at why it is important and compares customer satisfaction with intangible and tangible goods. The paper then considers the way in which satisfaction can be measured. The bibliography cites 5 sources.

This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.

A 5 page paper discussing continuous improvement as the most essential ingredient of Total Quality Management (TQM). The organization has the ability and the means to greatly improve processes and customer satisfaction by providing superlative customer service and asking the customer how the business could be improved. Customers' needs continually change; dedication to meeting those needs requires that those supplying customers change as well. This atmosphere creates an environment in which continuous improvement is indeed the single essential ingredient of TQM. Bibliography lists 7 sources.

This 10 page report discusses GTE, one of the world's largest telecommunications companies. In the United States, GTE provides local service in 28 states and wireless service in 17 states; nationwide long-distance and internetworking services ranging from dial-up Internet access for residential and small-business consumers to Web-based applications. Outside the United States, the company serves more than 7 million telecommunications customers. Current merger issues with Bell Atlantic are also discussed. Bibliography lists 10 sources.

This 10 page report discusses GTE, one of the world's largest telecommunications companies. In the United States, GTE provides local service in 28 states and wireless service in 17 states; nationwide long-distance and internetworking services ranging from dial-up Internet access for residential and small-business consumers to Web-based applications. Outside the United States, the company serves more than 7 million telecommunications customers. Current merger issues with Bell Atlantic are also discussed. Bibliography lists 10 sources.