I accept receiving promo codes and other educational info from this company.
Get My Code
Number of Pages 42
This research paper: This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.
File: D0_MTtqmcus.rtf
Send me this paper »
« Back to Topic Listings