Overview of the Malcolm Baldrige National Quality Award
This is a 5 page paper discussing the Malcolm Baldrige National Quality Award (MBNQA): its history and application in a health care setting. The Malcolm Baldrige National Quality Award (MBNQA) was first introduced in 1987 as a national award for quality in manufacturing in the United States. In 1998, the award was extended to include the health care and education industries. The award is not only meant to award industries for their current quality but to also provide support and guidance for future quality. Regardless of discipline, the award includes certain categories which must be met in regards to establishing and maintaining industry quality which include leadership, strategic planning, human resource development, information analysis, process quality, operational results and customer satisfaction. In physician offices as part of the health care system, a patient-centered focus also creates more of a concentration on patient satisfaction, staff education, and innovation in regards to constant communication with the rest of the health care community.
Bibliography lists 5 sources.