Research Paper On Service Quality Pdf
Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
Literature Review of Consumer Research
An 8 page paper providing a literature review for the research questions identified in KSresConsHlth.rtf, “Researching Consumer Attitudes in Private Health Insurance.” The review addresses the topics of service quality, process flows and call center operation. Bibliography lists 9 sources.
Issues of Service Quality and the Marketing of Transportation Services
This 4 page paper examines the issue of marketing and quality measurement in the transportation services, such as airlines, train and ship companies. The paper looks at how marketing may face different challenges, how they have been overcome and the way that quality measurement may be used to enhance marketing. The bibliography cites 6 sources.
Narcissistic Persona and Body Aesthetics
This 25 page paper provides an overview of the current literature in regards to the nature of customer service and the changes in customer service in recent years. This paper integrates a view of customer service in retail, call centers, and in e-commerce, and the reasons and causes of poor service. Further, this paper also considers why it is so important for business to turn this trend around and suggests some ways that employers can refocus on customer service, including a view of quality principles (TQM). Bibliography lists 20 sources.
Evaluation of Hospital Quality
An 11 page research paper that address hospital quality. Hospitals in industrialized countries account for roughly 40 percent of total healthcare spending (Blendon, et al, 2004). Considering this, it is not surprising that hospitals generally stand at the center of effects to improve the quality of healthcare service while also controlling costs. In order to accomplish such a task, the first goal must be to establish standards against which quality can be evaluated. This literature review examines how hospital quality service is defined in relevant literature. The resulting information is then used to formulate an instrument for evaluating quality, both quantitatively and qualitatively, by employing a sample group made up of medical and healthcare providers as well as the patients they serve. Bibliography lists 12 sources.