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Number of Pages 8
This research paper: This is an 8 page tutorial paper that presents a discussion of quality management in electronic commerce businesses. The writer first presents a proposition that quality management is needed for success. The method of research is explained and the two companies to be considered (Amazon.com and Dell Computer) which is followed by a literature review. The paper includes a brief explanation of total quality management and a discussion of why quality management is essential. Comments are offered regarding the quality of management at the two identified companies. Tutorial comments are included throughout the paper. Bibliography lists 11 sources.
File: MM12_PGecomtq.rtf
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