Research Paper On Customer Satisfaction In Banking Sector
Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
Job Satisfaction and Various Contributing Factors
An 18 page research paper investigating positive factors of job satisfaction among public-sector administrators. Job satisfaction typically has been seen as being uniform among workers, whether those workers are employed in the public or private sectors. Recent research indicates that satisfaction factors vary between the sectors, however. Findings of this research indicate that in addition, those factors also vary between levels of responsibility in the public sector. Also, other issues not related to actual job duties can affect job satisfaction, such as the ability to more comfortably combine work and family life. There were time constraints on this work; the paper recommends that the research methods be modified in the future in order to allow more time for respondents' to participate and that public-service agencies simply ask their employees what would make their work lives both easier and more rewarding so that conditions can better be tailored to the needs of employees of individual government agencies. Bibliography lists 39 sources.
Guest Service Management and Customer Satisfaction
This 3 page paper looks at how or why go services management is important in attaining customer satisfaction. The paper starts by discussing what is meant by Guest service management, looks at why it is important and compares customer satisfaction with intangible and tangible goods. The paper then considers the way in which satisfaction can be measured. The bibliography cites 5 sources.
Total Quality Management and Customer Service
This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.
Customer Satisfaction Levels for eBanking
This 4 page paper is based on a paper supplied by the student, adapting a research proposal to assess the satisfaction level of online banking customers with a problem statement and identification of research variables and influences. The bibliography cites 6 sources. The bibliography cites 6 sources.