Research Paper On Service Quality In Banking

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Internet Banking and Traditional Banking

    This 10 page paper considers how the role of traditional banks is changing and the way that banks need to providing internet banking services. The paper considers how these services can be supplied looking at issues such as convenience, savings in the value chain, security and the risks associated with decreasing loyalty created by a lack of direct personal contact. The bibliography cites 9 sources.

  • Managing Quality in a Logistics Firm

    This 14 page paper looks at the importance of quality and how it may be measured in a service organization using the example of a logistics firm offering heavy equipment moving services. The concept of quality and how it may be applied, identification of a model to measure services and potential method for improving services are all presented. The bibliography cites 14 sources.

  • Charter One Bank's and Bank of America's Online Banking

    An 8 page paper discussing the state of ecommerce at these two banks. The key factors for success is continued assurance to customers that their transactions and their personal information remain secure, and that the banks keep their online banking services – including bill payment – free of charge to the customer. The value to the end user is only now beginning to be realized by that end user. As more people become familiar with the increase in personal productivity that online banking services can provide, both banks can expect greater activity at their Internet banking sites. Bibliography lists 6 sources.

  • Banking In China

    A 4 page paper that provides a brief overview of the growth in wealth in China and what the wealthy need from their bank. The paper comments on Bank of America's presence in China through the interest they own in one of the major banks there. The writer also comments on the services that BofA should promote. Bibliography lists 4 sources.

  • One Way to Measure Service Quality

    This 5 page paper provides an introduction to the SERVQUAL method for measuring service quality. The paper identifies the dimensions and how it is used. The writer comments on the need for everyone in the organization to work towards high service quality. Bibliography lists 4 sources.

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