Research Paper On Customer Satisfaction In Banking Sector Pdf

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Total Quality Management and Customer Service

    This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.

  • Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

    This is a 5 page paper discussing various suggestions and opportunities for customer satisfaction and retention in a dental practice. Assessment of the information available on the web site of Dr. Sandra Finch, D.M.D (www.drfinch.com), provides the reader with a good outline of the services available in her dental practice in White Rock, British Columbia. The web page gives background, education and training information about Dr. Finch herself under “Meet the Doctor” as well as other customer services areas such as “About the Practice”, “New Patient Information”, “Cosmetic Dentistry”, “Testimonials” and an email contact address under “Contact Us”. The importance of the customer/patient is emphasized throughout the web site and the invitation is also extended to welcome new patients. However, in order to retain her current patients and attract new patients, various customer relations procedures could be introduced which would provide a unique edge over the competition. These practices could include increased advertising through other areas of the media, public speeches to local social groups, customer satisfaction surveys, setting up a referral network, larger access through the web page, guaranteed appointment times and extended hours among other suggestions. Bibliography lists 6 sources.

  • Customer Needs and Total Quality Management

    This 5 page report discusses the many components of TQM that are essential to assuring that a customer’s needs are full met in ways that serve both that customer and the organization. In virtually every context of the business mindset of the 21st century, value, benefits and long-term outcomes drive the larger considerations associated with the operations most often associated with customer satisfaction. Bibliography lists 4 sources.

  • Proposal Literature Review for a Project on Sustainable Banking in the Sub Sahara Developing World

    This 12 page paper provides a an introduction and a literature review for a larger project examining the role and potential benefit of sustainable banking in sub Sahara Africa. The paper starts with an examination of the problem, proposes the research questions and offers an hypothesis. The main part of the paper is a literature review examining the concept, application and utilization of sustainable banking and considering some of the motivated and challenges which may face bank considering undertaking sustainable banking in sub Sahara Africa. The bibliography cites 30 sources.

  • Strategy Models for Bank Frey

    This 10 page paper looks at the small private Swiss bank, Bank Fey, its’ background and strategy and then considers the way in which ‘The Art of Banking’ and blue ocean strategy might be useful to the bank. The bibliography cites 4 sources.

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