ESSAY ON: Constructing and Implementing a Call Center at University Healthcare

Number of Pages 12

This research paper: A 12 page paper presenting an overview of an IT project at a teaching hospital. The paper includes a Project Proposal, Project Scope, Communication Plan, Project Schedule and a Risk Management Plan. The project is expected to require six months to complete; the shortened time results from the use of voice over IP (VoIP) as a central feature of the final system. A call center project such as this one required many months and even into several years to complete in the early days of caller ID. Design and implementation of a web-based system using VoIP dramatically reduces design, build and test time. Bibliography lists 8 sources.


File: CC6_KSitProCallCtr.rtf


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