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Number of Pages 12
This research paper: A 12 page paper that begins with a student-supplied scenario of a small office. A description of the office and personnel is provided first. The writer then describes three communication interactions that were observed. Following each observation, the writer discusses the interpersonal and communication skills that were used and analyzes which skills should have been used. Since one person in the office has a tendency to yell, the paper ends with other suggestions for interacting with this one person. Included in the discussion is diffusing hostility, I-Messages and Active Listening. Bibliography lists 4 sources.
File: MM12_PGcmmo.rtf
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