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Number of Pages 14
This research paper: This 14 page paper looks at the concepts and original ideas behind Total Quality Management, TQM, as it originated in the 1950's and then looks at the ISO 9000 framework, the motivation for using it and the impact it has on a business. The paper argues that they are similar tools which have similar results. The bibliography cites 10 sources.
File: TS14_TEtotiso.rtf
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