Research Paper On Customer Relationship Management In Banks Pdf
Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
Bank Teller and Employment Longevity
A 20 page paper research proposal seeking to discover ways to increase job longevity among bank tellers. The teller line employees are the first employees customers meet and also interact with during their banking relationship, qualifying tellers as the “front line” employees about whom so much has been written. Front line employees are those with whom customers have the greatest degree of direct contact and in many respects, they define the organization for the customer. Continuity and longevity in that position provide a pleasant experience for customers and retention of the customer base. The problem is that employees see that position as a stepping stone, a temporary stop on individuals’ career paths. This study will examine the reasons why employees view the teller positions as stepping stones and will investigate what would provide the incentive for employees to look at tellering as a long term career. This study will address financial institutions with $50M or less in assets or fewer than 25 employees. Bibliography lists 21 sources.
Indian Banks and Corporate Governance
A 13 page paper assessing governance at 2 private and 2 state-owned banks in India. Businesses within the same industry operate by standard means in many respects, but each is different in its management, goals for the future and perspective on the value of customers. The process of assessing governance at four Indian banks reveals immense differences in these factors. The banks examined here are ICICI Bank Ltd., HDFC Bank Ltd., State Bank of India and Global Trust Bank. The focus is on financial performance for two years prior to and two years after significant capital inflow. In the case of ICICI Bank and HDFC Bank, these points were when they became the first and second Indian banks to be traded on the New York Stock Exchange. Includes 2 figures and 5 tables. Bibliography lists 14 sources.
Banking; Products and Relationship with Customers
This 6 page paper examines services available with from an on shore bank, explaining what they are, how they work. After this the paper then explains how the bank manages the relationship with the customers balancing the needs of savers and borrowers. The bibliography cites 2 sources.
The Use of Customer Relationship Management in High End Fashion
This 14 page paper looks at the way that customer relationship management takes place in the high end, or luxury fashion market in Europe, considering the way both personal and technologic development are impacting on customer relationships. The bibliography cites 15 sources.