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Number of Pages 19
This research paper: A 19 page paper in two parts. Part I discusses competitive advantage at McDonald’s, Sears, Gap and Dell Computer, and provides a discussion comparing customer satisfaction and customer value. Part II presents a consultant’s plan for revamping the curriculum of a graduate business program, including course descriptions and plans for delivering the program online. Includes a SWOT analysis. Bibliography lists 10 sources.
File: CC6_KSbusBusEdu.rtf
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