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Number of Pages 10
This research paper: A 10 page paper discussing the need for cultural change at Dell. The paper reviews Deming’s position that more democratic management is more productive than harsh, autocratic approaches. Dell has been seeking to change its organizational culture, and that effort has been effective in most of the company. There are pockets that cling to the old ways, however. The paper encourages Dell to adopt Senge’s systems view of the organization and to actively seek to bring along those pockets that have resisted senior management’s efforts to make Dell more responsive to the needs of all its customers, both internal and external. Bibliography lists 12 sources.
File: CC6_KSmgmtDell04.rtf
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