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Number of Pages 18
This research paper: This 18 page paper is based on a case study provided by the student. Banco has set up a call center and is facing problems, including a high turnover and absenteeism, lack of experience and difficulties in recruiting. The paper presents an assessment of the problems and then looks at HRM theory in order to identify potential strategies that may be adopted to rectify the problems. The bibliography cites 15 sources.
File: TS14_TEbanco1.rtf
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