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Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
This 40 page paper, including executive summary, examines the way in which the Intercontinental hotel in Hong Kong may retain its position as the market leader in hospitality industry. After a brief introduction the paper examines the position of the hospitality industry in Hong Kong and then looks at the competition faced by Intercontinental. A SWOT analysis is used to analyse the position of the hotel internally and within a broader environment. Following the analysis innovative plans are presented that will help the hotel remain as an industry leader. The bibliography cites 12 sources.
A 4 page research paper that discusses the many uses of technology in today's hospitality industry. Technology has changed the way in which the hospitality industry operates. It has gone from pen-and-paper accounting to utilization of the latest computer and automated technology. The writer discusses property management systems and other innovations. Bibliography lists 5 sources.
This 8 page paper looks at the Americans With Disabilities Act and how it affects the hospitality industry. ADA is defined. Cases related to various industries in the hospitality sector are provided. Bibliography lists 7 sources.
6 pages in length. Safeguarding a guest's physical and tangible protection involves myriad variables and approaches within the hospitality industry. The extent to which guest safety is divided into two distinct categories - front and back of house - is both grand and far-reaching; that each specific factor of protection works synergistically with all others to promote a holistic application of guest safety speaks to an industry whose potential threats are offset by its proactive procedures. Bibliography lists 7 sources.
This 11 page paper considers why the measurement of service quality is important in the tourism and hospitality industries and the way that both hard measures, looking at objective factors and soft measures that assess subjective elements of service should both be used. The paper then considers how subjective data can be collected and the usefulness of tools such as SERVQUAL. The bibliography cites 8 sources.