An 8 page overview of system design which could be critical in times of warfare or natural disaster. The author emphasizes that infrastructural aspects of a network must be in place prior to the eruption of a disaster. The primary consideration for system design is the ability to handle increased network traffic, a consideration which can be accomplished in a number of ways but which would most efficiently be accomplished utilizing Asynchronous Transfer Mode (ATM). Bibliography lists 9 sources.

A 3 page paper tracing TCP/IP’s origins and assessing its likely future. Other technologies such as Ethernet and ATM have too many technical barriers that TCP/IP does not. In determining TCP/IP’s future, it appears that the connected world is moving more toward IP communications. The interim points between should be able to provide a rather seamless transition. Bibliography lists 7 sources.

This 25 page paper provides an overview of the current literature in regards to the nature of customer service and the changes in customer service in recent years. This paper integrates a view of customer service in retail, call centers, and in e-commerce, and the reasons and causes of poor service. Further, this paper also considers why it is so important for business to turn this trend around and suggests some ways that employers can refocus on customer service, including a view of quality principles (TQM). Bibliography lists 20 sources.

A 9 page business proposal for a mobile oil change service in Denver, Colorado. The paper provides business description, competitive analysis and marketing concept. Mobile Oil Change provides a necessary service at competitive prices and at times and places convenient for customers. All companies owning any size fleet of vehicles needs the service, and every business needs the increased efficiency that Mobile Oil Change service can provide. Bibliography lists 7 sources.

This 16 page paper considers the way in which the fire service in the UK can be seen in terms of fairness and equality. The paper looks the presence of ethnic minorities and also at the introduction of the Disability Discrimination Act 1995 after a long period of exemption for the uniformed services. The way in which this is applied to the fire service and rescue service is examined and the interaction with other safety legislation is also considered. Special attention is paid to the inclusion of dyslexia as a disability. The bibliography cites 14 sources.