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Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
This 14 page paper looks at the importance of quality and how it may be measured in a service organization using the example of a logistics firm offering heavy equipment moving services. The concept of quality and how it may be applied, identification of a model to measure services and potential method for improving services are all presented. The bibliography cites 14 sources.
This 12 page paper looks at the concept and use of quality management in healthcare with particular attention to a mental healthcare facility. The concepts and meaning of quality care are discussed, along with the way it is implemented, Internal and external influences are considered and some recommendations are made for improving quality management in a mental healthcare facility. The bibliography cites 6 sources.
A 6 page paper comparing quality control in the public and private sector. Quality control takes various forms depending on the industry, the organization’s business, market or other factors affecting the organization. It involves the same processes, however. The purpose here is to identify a quality control process common to two very different industries – the Internal Revenue Service (IRS) and the real estate industry – and to compare how the process is used in each. The process selected is that of surveying customers to gauge customer satisfaction. Bibliography lists 7 sources.
This 25 page paper provides an overview of the current literature in regards to the nature of customer service and the changes in customer service in recent years. This paper integrates a view of customer service in retail, call centers, and in e-commerce, and the reasons and causes of poor service. Further, this paper also considers why it is so important for business to turn this trend around and suggests some ways that employers can refocus on customer service, including a view of quality principles (TQM). Bibliography lists 20 sources.
This 3 page paper looks at the case study provided by the student. ITEC have an internal product quality issue, with output from the winding division requiring a high level of reworking. Using the 5 gap model the weaknesses in the internal systems are assessed and three recommendations are made regarding the way in which the problem should be approached and remedied. The bibliography cites 2 sources.