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Number of Pages 20
This research paper: This 20 page paper is written in 5 parts. The first considers the similarities and differences in projects to implement knowledge management at Frito-Lay and StepTwo. The second part examines the use of customer relationship management, what it is, its functionally and the way it is used. The third section looks at the digital divide, what it is and hw it is and could be dealt with. The forth section examines the range of services that smaller businesses may be offered by knowledge management consultants helping them to choose of the peg software packages. The last part of the paper reflects on what may have been learned abut knowledge management by the study. The bibliography cites 20 sources.
File: TS14_TEKMqu01.rtf
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