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Number of Pages 7
This research paper: This 7 page paper considers the differences in management of a company selling products and companies providing services from the perspective of an operations manager. The paper looks at the similarities in the way customer satisfaction needs t be created and discusses the tools that could be utilized to ensure that the services are meeting the market needs. The bibliography cites 10 sources.
File: TS14_TEprodserv.rtf
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