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Number of Pages 10
This research paper: This 10 page paper examines the company Singapore Airlines (SIA). The paper answers four questions; the processes present in the operation of SIA, what is meant by "World Class Service" and how it may be applied to SIA, the operation strategy and the application of Platts-Gregory procedure to assess the potential future of the company. The bibliography cites 4 sources.
File: TS14_TESIA001.rtf
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