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Number of Pages 11
This research paper: An 11 page critique of a journal article on TQM using other articles as a measure by which to critique it. There are several references available on the implementation of Total Quality Management (TQM), and dozens with reports of how it "fails" in two-thirds of the attempts to implement it. Those companies unsuccessful in making TQM a foundation of their business most often have selected only a few of the principles of the entire TQM philosophy, however, choosing to attend to the mechanics of the philosophy rather than the underlying principles of attention to customers and employees. The paper includes a short glossary of terms. Bibliography lists 6 sources.
File: D0_Tqmcrtic.doc
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