Research Paper On Service Quality In Hospitals

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Evaluation of Hospital Quality

    An 11 page research paper that address hospital quality. Hospitals in industrialized countries account for roughly 40 percent of total healthcare spending (Blendon, et al, 2004). Considering this, it is not surprising that hospitals generally stand at the center of effects to improve the quality of healthcare service while also controlling costs. In order to accomplish such a task, the first goal must be to establish standards against which quality can be evaluated. This literature review examines how hospital quality service is defined in relevant literature. The resulting information is then used to formulate an instrument for evaluating quality, both quantitatively and qualitatively, by employing a sample group made up of medical and healthcare providers as well as the patients they serve. Bibliography lists 12 sources.

  • Evaluation of Hospital Quality

    An 11 page research paper that address hospital quality. Hospitals in industrialized countries account for roughly 40 percent of total healthcare spending (Blendon, et al, 2004). Considering this, it is not surprising that hospitals generally stand at the center of effects to improve the quality of healthcare service while also controlling costs. In order to accomplish such a task, the first goal must be to establish standards against which quality can be evaluated. This literature review examines how hospital quality service is defined in relevant literature. The resulting information is then used to formulate an instrument for evaluating quality, both quantitatively and qualitatively, by employing a sample group made up of medical and healthcare providers as well as the patients they serve. Bibliography lists 12 sources.

  • Hospitals and TQM

    A 7 page paper discussing quality indicators and measures currently in place at the hospital in which the student works. Structure in the form of a quality director in the upper levels of the organization and attention to quality exist, but as is the case at so many other hospitals, the issue at the organization still has not achieved absolute clarity. The paper discusses the Deming cycle (PDCA), TQM theory and rating hospitals on customer satisfaction measures. Bibliography lists 7 sources.

  • Distribution Channels of the U.S. Naval Hospital, Guam

    A 4 page paper discussing the current distribution channels of the U.S. Naval Hospital on Guam and suggesting ways that the hospital can extend those existing channels to increase service and perhaps reduce operating costs. Current distribution of services certainly is adequate, but as Deming (1986) noted, improvement is always possible. The hospital has opportunity to enhance current distribution in the absence of crisis motivation to further enhance the service it currently provides. Bibliography lists 7 sources.

  • Hospital Systems of the 3rd World and QA

    This 22 page report discusses critically important and additional safeguards necessary in any of the Third World nations that are struggling to develop and maintain their country’s healthcare and hospital systems through improved quality assurance efforts. Both programs and providers must make every effort to offer better care to more people. The dual focus of hospital quality assurance programs must be on driving down costs while increasing quality. Bibliography lists 12 sources.

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