Research Paper On Patient Satisfaction Pdf

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Overview of the Malcolm Baldrige National Quality Award

    This is a 5 page paper discussing the Malcolm Baldrige National Quality Award (MBNQA): its history and application in a health care setting. The Malcolm Baldrige National Quality Award (MBNQA) was first introduced in 1987 as a national award for quality in manufacturing in the United States. In 1998, the award was extended to include the health care and education industries. The award is not only meant to award industries for their current quality but to also provide support and guidance for future quality. Regardless of discipline, the award includes certain categories which must be met in regards to establishing and maintaining industry quality which include leadership, strategic planning, human resource development, information analysis, process quality, operational results and customer satisfaction. In physician offices as part of the health care system, a patient-centered focus also creates more of a concentration on patient satisfaction, staff education, and innovation in regards to constant communication with the rest of the health care community. Bibliography lists 5 sources.

  • Dr. Sandra M. Finch's Dental Practice and Customers Role, Satisfaction, and Retention

    This is a 5 page paper discussing various suggestions and opportunities for customer satisfaction and retention in a dental practice. Assessment of the information available on the web site of Dr. Sandra Finch, D.M.D (www.drfinch.com), provides the reader with a good outline of the services available in her dental practice in White Rock, British Columbia. The web page gives background, education and training information about Dr. Finch herself under “Meet the Doctor” as well as other customer services areas such as “About the Practice”, “New Patient Information”, “Cosmetic Dentistry”, “Testimonials” and an email contact address under “Contact Us”. The importance of the customer/patient is emphasized throughout the web site and the invitation is also extended to welcome new patients. However, in order to retain her current patients and attract new patients, various customer relations procedures could be introduced which would provide a unique edge over the competition. These practices could include increased advertising through other areas of the media, public speeches to local social groups, customer satisfaction surveys, setting up a referral network, larger access through the web page, guaranteed appointment times and extended hours among other suggestions. Bibliography lists 6 sources.

  • Nurses Job Satisfaction

    An 11 page paper. This essay reports studies that reveal the shortage of nurses and future projections and studies that discuss and report conclusions on the level of job satisfaction among registered nurses in hospitals. One of the issues discussed is moral distress. Other issues include the high patient ratio and satisfaction levels related to specialty area and setting. Bibliography lists 11 sources.

  • CC vs. Med-Surg Units/Job Satisfaction

    A 6 page research paper that investigates the differences in nursing job satisfaction between critical and med-surg units. Within the framework of a research project, the writer hypothesizes that as there are different working conditions in these units, such as patient-to-nurse ratios and management styles, there are also differences in nursing job satisfaction. Bibliography lists 7 sources.

  • Advocacy and Caring in Nursing

    An 8 page paper. There is a link between a patient's level of satisfaction with hospital services and the patient's perceived level of caring from the nurse. This essay supports this premise by reporting studies that have made this conclusion. The underlying principles of the therapeutic relationship between nurse and patient are reported. The writer also discusses nurses as advocates for patients. Four models are presented along with comments about those models. Bibliography lists 10 sources.

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