Research Paper On Employee Satisfaction Pdf
Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.
'Churn and Burn' Avoidance and Sales Personnel Retention
This 20 page report discusses the importance of retaining qualified and effective salespeople, as well as managing their performance and keeping them motivated, enthusiastic and part of the sales team. It is quite possible that the world of sales encompasses more issues relating to employee satisfaction and reward than any other professional endeavor. Because sales people have truly unique characteristics relating to their success, the issue of keeping them happy and motivated, as well as keeping them working at a particular company, must be an issue of the utmost importance for any organization dependent on maintaining a sales staff. Bibliography lists 24 sources.
Nordstrom And Anita's Apparel - Case Study
A 3 page paper that is based on the case study in Anthony and Govindarajan's book, Management Control Systems, 10th ed. The paper explains Nordstrom's compensation program, customer satisfaction and employee empowerment. The second part discusses what Anita's Apparel stores could do in terms of compensation and other factors to improve their sales. Bibliography lists 3 sources.
Total Quality Management and Customer Service
This 42-page paper discusses how the concept of customer service and satisfaction can be tied to the concept of Total Quality Management (TQM). The paper discusses the history and reasons for TQM, why it's so important to customer service and how these two match up. Also presented are case studies of how TQM has benefited customer satisfaction. Bibilography lists 15 sources.