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Number of Pages 9
This research paper: This 9 page paper is written in two parts. The first part of the paper looks at Total Quality Management (TQM), what it is and how TQM firms differ from non-TQM firms. The second part of the paper looks at the EFQM excellence model, which it is and how it is applied. The bibliography cites 8 sources.
File: TS14_TETQMEMFQ.rtf
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