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Number of Pages 6
This research paper: This 6 page paper looks at the way balanced scorecards (BSC)have been used by small to medium sized enterprizes (SMEs) with great success. The paper reviews a study looking at three companies, assesses if they the BSCs were implemented in a customer centric manner and considers if customer satisfaction was a key to the improvements following BSEs being implemented. The bibliography cites 5 sources.
File: TS14_TEbalScore.rtf
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