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Number of Pages 16
This research paper: This 16 page paper looks at the concept of total quality management, and considers the way in which it may face challenges when implemented in a service environment. The paper examines the basic ideas and values, and then looks at the way that it has been implemented within a service environment, utilizing example of Xerox. The paper then moves on to a TQM model which have been developed specifically for a service-based organization. The bibliography cites 16 sources.
File: TS14_TEserviceTQM.rtf
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