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Number of Pages 6
This research paper: This 6 page paper considers a scenario where a call centre is losing staff as they are dissatisfied with pay levels and feel that the bonus scheme is implemented in an unfair manner. The paper analyses the problems and considers the way that the scheme and approach of the employers towards the employees may be changed to increase motivations and productivity. The paper looks at motivation theory, equity theory and employee engagement as part of this analysis. The bibliography cites 7 sources.
File: TS14_TEchalmers.rtf
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