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Number of Pages 6
This research paper: A 6 page paper discussing quality in terms of project management, customer service and six sigma. It appears that quality issues currently are in the process of being redefined within IT. No longer does quality merely equate to adequate function and absence of "down time," it also reflects waste management and avoidance; better project management capabilities; and attention to best practices. Greater attention to the customer likely will be next on the horizon, as increasing numbers of users come to expect increasing capabilities and reliability. Bibliography lists 6 sources.
File: CC6_KSitQualCul.rtf
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