ESSAY ON: Developing a Customer Orientated Services through the Implementation of HRM Strategies

Number of Pages 21

This research paper: This 21 page paper is a literature review looking at the areas of HRM strategy that will impact on the way a firm provides high levels of service quality. The paper discusses issues such as recruitment, retention, the development of employees’ skills and access to resources and employee engagement and how these may influence the level of service employees provide to customers. The bibliography cites 25 sources.


File: TS14_TEservlitr.rtf


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