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Number of Pages 6
This research paper: 6 pages. This paper defines the concept of customer care in the hospitality industry. The focus is on the importance of hospitality within the context of the front office, or reception area. The process of creating a customer care program is discussed as are ways in which it can be monitored and maintained on a regular basis. Perhaps most interesting is the fact that as times change so do customer care aspects; the hospitality industry is one that is constantly undergoing changes and because of this the training and methods employed must be kept constantly up to date as well. Bibliography lists 7 sources.
File: D0_JGAcstmr.doc
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