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Number of Pages 22
This research paper: A 22 page paper discussing options available to Global Communications, a company planning to offshore much of its customer service function. The company has come to understand that it is no longer effective in its industry operating as it has in the past. The company's markets and customers have changed, and with the introduction of various types of competitors, so has its industry. It has determined that it should divide its operations and move a significant portion to sites in Ireland and India, where it can gain greater technical expertise for direct customer questions at total costs lower than what is currently required to provide less service to customers. The problem lies in how the company should deal with its employees, which fall into two groups: those who will remain with the company and those who will be terminated. The paper examines alternatives available to the company to recommend an approach that combines several available alternatives. Bibliography lists 8 sources.
File: CC6_KSmgGlobalComm.rtf
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