Research Paper On Customer Satisfaction On Online Shopping

Click on any of the term papers to read a brief synopsis of the research paper. The essay synopsis includes the number of pages and sources cited in the paper.

  • Amazon.com Case Study

    This 6 page paper answers specific questions regarding Amazon and its market. The questions include consideration of how or why Amazon have been a successful online retailer, whether or not Amazon customers also use other sites to shop for books and CDs, what aspects of customer services have aided Amazons development, why high turnover does not necessarily result in higher profits, the differences between an online and a bricks and mortar experience and the potential problems Amazon.com may face as they continue to expand their product ranges. The bibliography cites 10 sources.

  • Amazon.com Case Study

    This 6 page paper answers specific questions regarding Amazon and its market. The questions include consideration of how or why Amazon have been a successful online retailer, whether or not Amazon customers also use other sites to shop for books and CDs, what aspects of customer services have aided Amazons development, why high turnover does not necessarily result in higher profits, the differences between an online and a bricks and mortar experience and the potential problems Amazon.com may face as they continue to expand their product ranges. The bibliography cites 10 sources.

  • Customer Satisfaction and Online Banking

    This is a 3 page paper that provides an overview of online banking. The link between online banking and customer satisfaction is explored in a literature review. Bibliography lists 20 sources.

  • Online Trading and the Infrastructure of Technology

    A 3 page paper describing the network of an online brokerage. “Infrastructure” is defined as “the underlying foundation or basic framework … the resources (as personnel, buildings, or equipment) required for an activity.” Fictional Primus Securities entered the competitive brokerage service market and in three months’ time has enabled online trading; differentiated its website from competitors; and achieved enhanced customer satisfaction. The purpose here is to describe the technology infrastructure that supports and enables such accomplishments. Bibliography lists 4 sources.

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